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SHIPPING
Shipping costs will be borne by the buyer, except for temporary offers or promotions.
Delivery times indicated when selecting shipping are calculated once your order has been shipped; therefore, delivery times are subject to stock availability.
The purchase order corresponding to the order will be available in Comercial Méndez once payment is confirmed. This can be viewed using the "My Orders" link after the email is sent. This original purchase order includes delivery costs and VAT.
Comercial Méndez will ask its customers to choose the delivery location, specifying their home address, office, or center where they would like the product delivered. Delivery times range from 24 to 72 business hours.
Shipments are always sent on the first business day. Shipments are not made on weekends or holidays, so the delivery time starts on the first business day.
If the customer selects shipping, a carrier from the same service may be selected at the time of shipment.
Comercial Méndez will inform the customer of the order's departure from the distribution warehouse by sending an email.
Each delivery is considered complete upon the product being made available to the customer by the carrier, as verified by the control system used by the carrier. It is the recipient's responsibility to check the order at the time of delivery and then make any justified reservations and complaints. They may even refuse the package if it has been opened or if it shows obvious signs of damage.
The Customer must inspect the received parts within a maximum period of 7 calendar days from delivery. After this period, the material will be deemed to have been accepted without apparent defects.
Reservations and complaints should be directed to Comercial Méndez by email at the address found on the page.
RETURNS
If you ordered a part by mistake or no longer need it, you may request a return, provided that the original packaging is in perfect condition and the part has not been assembled. You have a maximum of 30 days to return an order.*
If you need to exchange the part for another, shipping costs will be the buyer's responsibility.*
Products ordered without stock cannot be returned.*
The cost of shipping the purchase will not be refunded, unless the shipping error is due to Comercial Méndez. If an order includes a free shipping promotion, if the customer requests a return, the shipping cost will be discounted.